Tilly Jeans

We dispatch daily (Mon-Fri) and use Australia Post Express. 

FREE EXPRESS POSTAGE ON ALL AUSTRALIAN ORDERS OVER $100

ALL AUSTRALIAN ORDERS UNDER $100 WILL BE CHARGED A $10 EXPRESS SHIPPING FEE

All orders are processed, packed and shipped within 24 hours. Excluding weekends and public holidays. 

All of our orders are shipped using Australia post Express post satchels. 

Estimated time delivery is 2-3 business days.

Once your order is packed and leaves our office you will receive an email with your tracking number so you can track the progress and delivery time of your parcel. 

We are not responsible for lost, stolen or damaged packages or packages that are delayed in transit due to the fault of Australia post. We are always happy to help and can assist in lodging an investigation if required. 

It is the customer's responsibility to provide the correct shipping/delivery address for an order. Any returned packages due to incorrect postage address may incur a return to sender fee.

Any issues or questions during the checkout process please contact us at info@rnayclothing.com.au we are always happy to help. 

If you are not completely happy with your purchase, please read our returns policy and conditions carefully. 

WE DO NOT OFFER REFUNDS for change of mind, incorrect fit or style. We do however offer an online credit note with no expiry date. 

Please note the following items are not eligible for return due to health and personal hygiene reasons. Swimwear, Underwear, Jewellery/Earrings, Body suits and bralettes.

RETURN ADDRESS

R'nay Clothing

Shop 15/75 Warburton ave

Padbury shopping centre

Padbury WA 6025

Please fill out the returns form received with your purchase and send back with your item/s to the above address. We are unable to process returns and store credits until your item has been received and inspected by us.

The cost of the return shipping is at the customers expense. We do not refund or add credit for the cost of return postage. Please ensure the following conditions/time frames are met.

CONDITIONS

Item(s) must be returned in their original condition: Unworn, unwashed and with ALL swing tags still attached. No fake tan, make up or other stains. Must not smell of perfume, washing powder or deodorant.

Returned within 14 days of delivery.

Return delivery costs for a change of mind will be the responsibility of the customer. 

Return delivery costs for faulty or incorrectly supplied will be the responsibility of R'nay Clothing.

R'nay recommends returning your item with a tracking number and/or signature on delivery as R'nay Clothing is not responsible for returns that are not received or damaged during transit.  

R'nay clothing online and R'nay Clothing store in Padbury are run as two seperate stores. You are welcome to return your item in store to save on return postage but please note there is still a return processing time and your credit note will be emailed through to you. 

Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

EXCHANGE POLICY 

Currently, we are unable to provide exchanges on online purchases. If you would like another size/style you will need to place a new order via our online store. 

Please note the Store and Online are run as two seperate stores. Online exchanges/credit notes and gift vouchers can only be used online. All in store credits/vouchers must be used in store. 

SALE ITEMS

Any items marked as SALE are final and cannot be returned. (subject to your rights under Australian Consumer Law). Any Sale items which are returned to us will be returned to sender.

ONCE WE HAVE RECEIVED YOUR RETURN

Returns will be processed within 1-3 days of reaching us. 

Online credits do not expire and will be emailed as an online gift card to the same email address on your order. 

We are unable to offer changes on online purchases. We recommend using your store credit to purchase another size/item. 

If you have received an incorrect or faulty item please email us as soon as possible to we can get this resolved. 

After inspection, if any items of clothing have been worn, damaged, tags removed, or otherwise returned outside the timeframe, we will notify you of this assessment and the goods will be returned to you. 

In accordance with Australian consumer law, R'nay Clothing are not required to provide a refund on returns due to sizing, fit or change of mind. This includes all payments made with Afterpay.

RETURNS USING AFTERPAY

Returns remain subject to R'nay Clothing's returns policy. 

If you wish to return your item/s you will be issued with a online credit note for the total value of the item/s returned. 

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information and T's and C's please visit Afterpay's website. 

FAULTY PRODUCTS

If you believe your item is faulty, please email us immediately at info@rnayclothing.com.au we will be in touch asap

We do reserve the right to repair or replace. If the item is not repairable we will offer a refund, store credit or an exchange (Subject to availability) on any items purchased from R'nay Clothing if the garment has a genuine manufacturing fault and or does not correspond to the descriptions given to you. 

Please note any refund given for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.  

If deemed faulty after inspection R'nay Clothing will refund/credit for return shipping.